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Lazy: maybe or maybe not. The whole purpose of forums such as these, or so I thought, was to help one another out. The issue is explained in my post above and all it would have been pleasant if someone would send an email on my behalf and also on the behalf of another person too. Seems an easy...

Why should they not help? If the shoe was on the other foot, I'd gladly do it.

Yes. It is about being part of a community and offering help and assistance.

The only email accounts that I have are the ones which are causing me the issues. I can, of course, create one but if some kind person would be able to oblige, that would be handy.

If someone could make him aware, it would be appreciated. I would, but therein lies the problem of actually being able to communicate with him!

Yes, it is a personal domain - I have one for business and one for personal, both with Ionos and both reject.

So I have wasted more of my time on the phone with Ionos who now tell me that it is not possible to email Ken, for the following reasons: Good day! I hope you are doing well. The reason why you are receiving such bounce back message because of the RFC 2181 Compliant rule. The domain...

Thank you, Mike. I have spent a tricky hour on the phone to Ionos and from what I can ascertain, the lady was telling me there are issues between Ionos and Microsoft currently. I have no idea where the domain blueirissoftware.com is hosted with but fingers crossed the matter will be resolved.

Yes, they all play OK. The system has been working fine until this one camera messed around. I rebooted the camera, set it to trigger and it has since recorded a clip.

Thanks - I think it is problem with my provider. PM sent.

Hope this is what you meant.

Yes, both of mine are private domain names and I would not be sure SPF and the like are set up.

Just sent from another domain name and still got bounce.

Thanks. I can confirm that I do not have he-res enabled (this was turned off ages back) Since posting this first post, I have upgraded from 4-5 and the fault still persists.

Thanks - tried that too and i get the same result.

I went to review some footage and note that whilst several images have been produced, when I double click onto any of them, it says image not found. In addition, when I right click onto the image and try to select “go to containing folder”, this option is greyed out. I have also looked in...

Has anyone else had bounce backs from Ken? Your message did not reach some or all of the intended recipients. Subject: RE: Sent: 09/05/2020 14:29 The following recipient(s) cannot be reached: priority@blueirissoftware.com on The recipient has been deleted...

Hi all, I've held off upgrading from V4 to V5, because the current system just works. This is the spec of the machine it is currently installed on: Operating System Windows 10 Pro 64-bit CPU Intel Core i7 2600S @ 2.80GHz 60 °C Sandy Bridge 32nm Technology RAM 16.0GB...

On my desktop, I have two shortcut icons for BI which are for admin and non-admin. Can someone please advise what their purpose is and why would I use one over the other?

And after reading all of these comments, I, for one, am most certainly going to give it a week or two before upgrading.

Thanks, the image was taken from the app. Will have another play with it later on.

Just to advise that I’ve tried to replay a video in BI which I previously exported / archived and I now get the message that file can’t be played. What have I done wrong, please?

Thank you Tony. And if I do this, will the clip still be available in BI in the bvr format or will it change? I would still want to be able to be able to view this clip in BI / app.

Hi all, I've uploaded a .bvr video to Youtube which should be around one hour long but when I play it on Youtube, it plays very fast and the video is around 1.5 minutes long. Why would this be and id there a way in which I can make it play at the proper speed on Youtube?

Many thanks, i've reduced the BR down to 1500. The DTD option, seems to like a good soloution but apart from not being able to use an overlay, are there any other disadvantages?

I am struggling to understand how to reduce the BI file size when using a Hikvision camera. I have uploaded the video section photo of the camera in question but can anyone please advise what settings I need to adjust to make the BI file size smaller?

Having transferred BI to a new machine, I notice that previously flagged and protected clips are now not showing - I have re-built the database. Is there anyway to get them to show?

Not even if I import the registry files; won't this contain network settings?

But what happens to all the clips on network storage? I am just concerned that when I start up the new installation and set up a different storage capacity for the NEW folder, it might delete clips automatically on network storage. Out of interest, when does BI move clips; it is once per 24 hrs?