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Well......finally after several unanswered support tickets and multiple attempts at a password reset I was able to change my password and log in. Every time I sent a 'forgot password' request the response would arrive several hours later by which time the link would respond with 'expired'. I...

I am in the exact same position as SBN and Dwellonroof. I received an renewal notification and have tried a dozen times to login with both user name and/or order number. Every time I get a password reset email it says the link is expired. I have emailed support a number of times and never had...

Did you see the post on changing the access rights for the registry key.......in this thread? Post #26

So...not sure if this is of use to people but I was having trouble with BI5 install. After the install it would launch and then never again (still running in task manager though). Luckily I had backed up the settings of BI4 (export). I came a cross another forum that mentioned registry issues...