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I have the mentioned camera and something is not right.. I can move the camera (via ptz controls) left and right but not up and down... Is the motor inside for tilting it up and down dead or? I’ve tried resetting it to factory defaults but no luck.. Help?

I’ve purchased their software Security Monitor Pro and I didn’t quite like it so I asked them for a refund through many emails and tech support contact forms but I just can’t get them to reply or get my money bank. I keep calling them on their number in New York and I never get them to answer...

I have a Dahua DH-SD22204T-GN-W and I have enabled Face Detection feature in order to move to another PTZ Preset when a face is detected. Somehow, the camera won't move if I walk in front of it. I have set another PTZ location/preset to move to but it just doesn't.. Photo of the settings is in...

Hi there! I just bought 2 of the mentioned camers for my home. I'm using them outdoors but I can't figure it out how to setup the Auto Tracking feature. It is supposed to have it, since it's a PTZ camera. Hoping for a quick solution, Mark