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Thanks guys. The SP012 via Amazon (UK) was doing 720p, then I stupidly firmware updated it and lost 720p via that RTSP onvif1 URL. Following the instructions from @horatiog and the firmware file from @Eyepee got me back up and running in HD. Much appreciated.

Awesome. Thanks, much appreciated. Despite repeated warnings, a client had left his password at the default and his box was seemingly held for a ransom demand that never came. They locked him out, put privacy screens up on all the cameras. Hikvision's tech support were seemingly on holiday and...