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Yes, here RTSP protocol, it operates the camera. But I can not connect the camera to the CMS program. He writes That "the user is Blacklisted" ?!

Hello everybody. The problem happened with the IP camera. I can not connect via CMS. He writes that "the user is blacklisted" I tried to reset the settings with Reset Config and DeviceManager, Onvif, but the camera did not connect. The RTSP protocol using the VLC program, the camera image is...