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I think the Hikvision model number is DS-2CD2347G1-LU and the Nelly's model number is NSC-NITECOLOR-DM2

It's great.... a real game changer in my night time security. Works great! There is a street light in my cul-de-sac that provides plenty of ambient lighting. I do not use the light on the front of the camera.... excellent visibility to about 350 ft. If long term reliablity holds up, I see...

I have two different priorty support licenses for two installations and I don't get any responses either. I am not sure why they call it priorty support... seems "paid non support" would be a better description.

How long did it take for you to get an answer from BI support. I have two licenses and two priority support licenses and I have been waiting for 4 days for an answer for them. The only email that came from them was a $59.00 auto pay bill to renew my priority support on one of my licenses.

The vids are in the same folders they were in before the crash. So are you saying if I move the vids from the stored folder back to the new folder that the database will rebuild all of the links and the system will move them back to the stored folder per the settings?

I actually got a bit more nerve since it looks like I would have to re-install windows to solve the issue anyway. I got a little more aggressive with my permissions settings and it works now. I had to add account everyone with full permissions in the import registry a1 key and also to the a1...

No, I assumed if I did that that I would need to re-install again and really never make registry changes without specific detailed instructions. I would be afraid of un-intended consequences if I did that. I did read where you need to change the "Everyone" user of the a1 key to full access for...

Thanks you your help. Still just hoping for an easy fix. I dont really want to dig that computer out of its cubby hole and spend the time doing it. RIght now, it will record if I don't close the console. I can't change any of the settings either. I belive it is permission issues all the way...

I may have to do that. I have a bootable CD that I made about the time I upgraded that computer and put BI on it. There is a thread in the BI forum that covers one of the errors I get that evolves changing permissions in the registry. I tried the fix specified there and it didn't fix it. It...

Can someone tell me how to get a clean install? I have tried reinstalling, even renaming the BI folders in programs, and it still boots up with configuration files with cameras and license info, but the service will not start, settings wont save and it tells me "unable to delete import key...

I had an old backup, and I got all of the cameras working pretty easily, but it says the service doesnt start (but when you check, the service shows to be running. It also has another error that says unable to delete the import key...adjust permissions. It wont record without the console working...

Well I unistalled version 4 and told it to keep license and settings and now I have nothing on Version 5. I have lost everything. no cameras, no settings or anything.

I doubt there was any difference in the settings... but I cant bet my life on it. I dont remember doing anything except doing an upgrade when I went to V5. I hardly ever even open the desktop on the computer that hosts BI5. I only access it by remote desktop occasionally. This is the reason I...

Thank 'yall for your help! This cost me over a year of video. I got it working, but I seem to have lost about 1 year of saved videos in the process, even after a database rebuild. This may have happened because I accidentally started an old version 4 software that was still on the computer on...

I have Blue Iris 5 installed on a Dell 9020 I7. The only thing the computer is used for is to host BI. I noticed this morning that the BI is dead in the water. When I try to start it, I get the error vcruntime140.dll is missing. I think I have a paid support plan, but I cant even get into the...