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Thank you Andy.

So where can I buy this camera from? A newer version will also work. Just looking for PTZ, 4MP 1/1.8 camera. Auto tracking is not at all important to me.

I just checked google play store on my phone for app updates and there was one for BI. Updated the app and all is working as it should now. Thanks to all that took time to help.

I have no problem upgrading to ver 5 if for no other reason than supporting great software package. I also reviewed the new ($9.99) BI app on google play (via pc) and it seems that the app is at least the ones I read for April of this year is plagued by negative reviews from people with the...

Sebastian, Are you suggesting I go to ver. 5 because that seems to be the only upgrade available. Also, setting a VPN might be more than I would know to do unless there was a simple guide out there. Ver. 4 and the phone app was so easy to setup and use in every way, that is why I use Bi...

BTW, when downloading BI app I don not have an option of choosing the version.

Thanks so much for both replies. BI is version 4 BI app is 3.0.25 All worked well for years until the phone swap, why all of a sudden is what baffles me. No VPN I have not pinged home router from phone, but again nothing changed on original phone when it stopped. Not sure what you mean by UI3...

I have been using BI for 6 years. Have had it installed on my phones for remote viewing on both iphones & Android. A few day ago I purchased a new phone, migrated settings and apps to new phone. When I ran BI from the new Android phone it worked flawless, but now BI on the original phone stopped...

Thanks to all for the input. I just wanted to know if it was possible since I have that flexibility & ability with amcrest cams. I Love the SD49225T-HN Dahua that I am using. More like a fun thing for me, and the images day and night are absolutely wonderful. As far as practical, what is for...

MR D, i did mean choppy. And yes, while I could use 12fps for both I would like to be able to use the higher rate when I choose if that is possible. And since all other parameters change accordingly when switching between day & night mode I don't understand why the rate stays at the lowest setting.

My frame rate for night mode is set at 12 fps. For Day mode it is set at 30 fps. Both are CBR. What I have noticed that at night the video will switch to 12 fps, the in the morning when the cam switches to day mode it never goes back to 30 fps. It stays at 12 and motion is blurry. Is there...

Based on recommendations here, and all the positives I read about purchasing from Andy. I took the plunge. Ordered mine this last Wed, 5-16. Today 5-18 I have my camera tested and running flawless in all the features that I was able to test. I must say that Andy rocks. His service and all his...

Thanks fenderman, what you say makes sense. I think I want to go the VPN route before exploring anything else.

I have been having a problem with BI for almost a year now and am starting to get disappointed with not finding a solution. Update 4.5.7.2 has been the last version where I can view my cameras remotely via BI on my android phone Ever since, upgrading to a newer release prevents me (totally)...

I will now that I can find no other solution. Thanks for all the help.

I am using port forwarding.

Philip, I was looking at the help as if it was for my issue. My appologies. No I have not tried forget server from mobile app. For now I revert to ver. 4.5.7.2 and I do not have any issues connecting remotely, which is fine with me.

Philip, the issue/thread you pointed to is not what is happening to me. I am getting the (unable to reach server). If in the web server tab I disable web server, close window, reopen and enable again, remote works again for about 5 to 10 minutes then I get the unable to reach server again.

Philip & Eddie, thanks guys. One I will need the time to consider. The other I will have to look at later tonight regarding the last 2 updates (link).

Well this is getting to be annoying. Now remote viewing works for 5 minutes then not. With no changes on my end. Switching enable web sever of and back on gets it working again but for a short period. What is going on?

It is now. But only a few minutes ago I got a chance to do the disable the enable web server. Restarted the program and it is working fine. Thanks for all the help. I would have never figured it out since it was not in my settings that I was very familiar with. My best to all.

Modem used is Linksys CM3008 . thanks again

My setup is cable to modem, to wifi router, to computer. What baffles me is that none of my setup has changed, no firmware updates either. thanks for the help. Philip, I will also try the forget server and back see it that works. It will be a bit later tonight.

cablelynx is the ISP Router is Nighthawk X6 R8000 Nothing managed on system. I do not have another phone to try on. thanks

Same ISP provider that has worked for over a year. Same applies to all other questions. All are constants that have been working. The only variable here is BI's updates. I have gone through this before where anything newer than the version released around 4 months ago would not work. Install...

On my Samsung s7 the BI app cannot connect anymore. It has been working fine for over a year. A few months back an update was released and remote would not work no matter what I tried. Reverting to the previous version (release ) solved the issue. Now It just does not work period. Setting up the...

Restarted the PC and it is working . Go figure. Thank you so much for your time and all the effort to help. David

IP address information in BI on phone is entered via BI's get IPS with the partial SN. All that matches what is on the PC and what is working elsewhere.

Yes I can see in browser. Phone has had no changes or additions to what I have used for the last couple of years. Uninstalled and re-installed with no change to "cannot connect to server". One thing I noticed in BI options, it says below support level "basic" that expires 7/14/2017. I wonder...

Can you see me and other can see me. BI is always updated to latest. Currently 4.5.9.1