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Hikvision DS-2CD2342WD-I Email Attachments Not Working
I have new 2CD2142FWD with firmware 5.4.1 and had the very same problem. I know for sure that camera wasn't even trying to contact mail server. Downgrading to V5.4.0 build 160401 resolved the problem. Got it from this link http://www.hikvision.com/us/download_89.html