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I have the same issue... Factory reset the 2 cameras in question, and still says user password incorrect... Please help!!!

Hi, Web GUI is exactly the same... Its the physical gui which has changed when you connect a screen directly to the NVR which has changed :) Essentially it looks like whats displayed on this laptop screen Hikvision Launches NVR 4.0, New Firmware for Video Recorders But the Web UI does not...

Hi, Hikvision support told be I had to change the DNS settings from automatic, to 8.8.8.8 on the network adapter in order for this to work in this release... Fixed the problem at least.

Hi, just seen this was released today Installed on my Hikvision NVR 7700, and had a few issues.... I lost 1 HDDs of recordings as the drive status changed to repairing. Also It does not connect to Hik-Connect anymore, its just showing as offline. Has anyone else tried it / have any issues...

Im surprised more people aren't experiencing the same issues. I have logged a call with Hikvision Support, but they are saying there are no other reported cases.

I updated on the day of release. It has messed up my system at present, as they have changed the way IR is handled from a physical sensor, to software decision, hik support have told me. Where as my cameras used to change automatically when it was low light conditions, to IR seamlessly...

New firmware now released, give it a whirl :)

Hi how many cameras do you have connected, and what bitrate etc? Have you tried the following... 1. factory reset 2. refresh the same firmware again 3. factory reset Doing that improved it for me on this version, and I could last up to 10 days without a reboot on 5 cameras, running 20fps...

Hi the version I was sent for testing from Hikvision was NVR_K51_BL_ML_STD_V3.4.90_161124 The download link they sent me has expired now, but it might be worth emailing support asking them if they could share this build with you, or newer if they have one.

Both the NVR, and the web based browser playback show the issues at the same point. I agree those were my first thoughts, just strange how its only happened since updating the firmware. I might try reducing the bitrate for recordings (16384) back down to 8192, see if that helps anything at...

yes, firmware bug, if you update you can get up to a week before it happens. theres no known fix as of yet. I returned mine for a 7716

Is anyone else having the issue where the camera image will freeze for 1 second during a period of motion, then skip the second, causing the image to jump on playback? Ive only experienced this since upgrading the firmware, so was thinking it could be related.

The issue is still present on the latest firmware release on the website, though it improves the situation in regards to frequency. ML uses more memory than English only. There is currently no definitive fix from Hikvision to resolve this, they still have some unreleased variants floating about...

From the logs are you seeing Abnormal Shutdown? I had the same issues, but if you use the latest firmware, it "only" reboots itself once a week... I returned mine in the end, as it was a pain in the backside, and went for a 7716 instead.

Yep successfully updated, not noticed any difference though

Just an update... I have spent the last 62 days onto hikvision about the abnormal shutdown reboots with my DS-7608NI-I2/8P. In conclusion, theres no fix, so its been returned and refunded. They don't know what the issue is, and can not fix it.

I have spent the last 62 days onto hikvision about the abnormal shutdown reboots with my DS-7608NI-I2/8P. In conclusion, theres no fix, so its been returned and refunded. They don't know what the issue is, and can not fix it.

Sorry forgot to say, They are however going to publish a new firmware on Monday which should prolong the unit a bit further before abnormal shutdown, they are removing some features to achieve this. I also forgot to say I have been sent a cut down version of the public release firmware with...

Hi, let me save you a lot of time and hassle. Spent 6 weeks with Hikvision doing diagnostics and troubleshooting everything you can imagine. It is down to the unit running out of memory. The latest firmware release has helped mine go from every 3 hours to 5 days now before abnormal shut...

So I challenged why the unit does not have sufficient memory to operate as expected, and was told.... "If we want to have more memory, DS-7716NI-I4/16P is a good choice." Thats a much more expensive 4 bay 16 channel unit, in order to record 5 channels!

Hikvisions response to diagnostics. Hi, Phillip According to the log file. The reboot is caused by “out of memory” Engineer can delete some function on firmware to avoid this, is this ok? If ok, I will ask engineer to make another firmware. 1. Only remain HIKVISION and ONVIF protocol for...

I have no doubt I am being fobbed off and that this is an internal test build with changes for stability, which aren't quite there yet for public release. Its really frustrating as Hikvision don't want to accept the blame, blaming everything over the course from wrong disks, my network, UPNP...

Ok about 3 days stable, then an abnormal shutdown.... Below is Hiks Response.... The debug version we use is English version, I think the previous version you use is an multi-language version from portal website right? The multi-language firmware occupy more flash, so less memory left. That’s...

Im running 2x Hikvision 4 MegaPixel IP PoE IP66 Bullet Camera with 80m IR Night Vision DS-2CD2T42WD-I8(4MM) and 3x Trendnet ip310pi I do have another 2x Trendnets spare, but have put off putting them up until I have a solid recording solution in place.

Hi, sorry I should know better working in IT... :P. Intel Core i5-4570 3.2GHz ... I think I might give Milestone essentials a go then tomorrow :)

Ive got that, but the latest firmware releases make the unit have an abnormal shutdown every few hours, losing valuable footage.... Downgrade to the stable firmwares, lose a lot of features.

I used to use a PC with motion detect recording only, running iSpy for several years, fairly happily. The only problem was I had to run the cameras at 720p, and the CPU was hitting 100% a lot of the time (Quad Core i5), so recording frame rate got dropped dramatically to keep itself stable...

No crashed back on the diagnostic firmware... Somethings deffo been changed in it.

Went back to public release, crashed within 2 hours. Now upgraded again to the diagnostic version, see if it crashes.

So on this diagnostic firmware which is meant to be identical, its not crashing anymore (me thinks its not identical when they claim it is) However after 36 hours when trying to play back I was getting 1 FPS jump playback.... A reboot sorted that.... Im now trying again. The company tech...