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Thanks Alastiar, Yes it was via the serial console. I was hoping not to have to send it back, but the local distributor have already said Hikvision factory is the last resort and was suggesting they may just swap out the motherboard. My issue is that it is out of warranty and a simple firmware...

Good day, I have a 9016HFI-ST that corrupted its firmware during an update, which disabled the USB ports. It now will not accept another firmware, even when using Hyperterminal and TFTP as it fails the cross check with the corrupt firmware. Hikvision want the machine back, but all I want to do...