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Thank you Andy! Andy did reach out to me and let me know he is real! He is going to work with me on the housing and I have likewise corrected the review to a 5 star rating. I didn't feel they should have to replace the whole camera or even the housing free of charge and this was never an...

Hey thanks for the quick responses! I do have another specialty set but it is also gliding thru the head pretty easily at this point. I was hoping not to have to go down the route of 'drilling' out and replacing screws on a brand new camera but you may be right. The screw was loose in the hole...

I bought this camera on Amazon. I also bought the Amcrest black wall mount. I have everything installed and camera was mounted and working. I decided i needed to adjust the view, loosened the star set screw using the tool provided and retightened a couple of times. I had to do this because as i...