what is the exactly firmware build date the PTZ use? Can check @ljw2k suggestion for that Sep version, works great.
Device TYpe
System Version
WEB Version
ONVIF Version
PTZ Version
S/N
Security Baseline V.
SD5A425XA-HNR
V2,812 0000012 0.R.P9 2519 UNNR, Build Date: 2021-09-04
V3 2.1.1114120...