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Many thanks. I'm in contact with them now.

Alastair, I can't see a way to activate the attribute table as you suggest - it may just be that I'm not looking in the right place. However, I think that the clue might be in the message next to where it says Status... "It is malfunction, cannot use" I'm beginning to think that it's time to...

..underneath this there is another table, which is, I think, where the attribute data that you are referring to would be located, but unfortunately, it is blank. Smart ID Attribute Threshold Value Worst Value Current Value Status Blank row... Blank row... Blank row...

I've looked again, and the only place that I can see the word attribute mentioned is on the table shown in my screen photo. Sadly the row beneath is empty to it doesn't look like there is any attribute data... To try to make it clearer the S.M.A.R.T tab shows Port main board-1 Model...

Ok thanks. Will I need to remove the HDD from the nvr and mount it into my desktop PC in order to do this please?

Hi Alastair, Is this the screen that you need to see? I hadn't spotted that there was another tab with this on it. Thanks Peter

Good to hear that the Iron Wolf should work as well as the Sky Hawk. Below is a photo of the SMART data for this HDD. I must admit I was wondering whether the drive might be faulty, but I thought that it would be more likely that I hadn't set things up correctly. Always best to blame yourself...

At first, I stupidly didn't realise that I needed to format the HDD, so now trying to do so. On the storage menu, using HDD Detact, It seems to be able to detect and tell me that I have 3726.02GB available and 1 error On HDD manager it shows All Device Name Physical Position Type Health status...

I'm struggling to get a Seagate Iron Wolf 4Tb HDD to work in a Dahua nvr. Should I be able to get it to work or do I need to purchase a Skyhawk?