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Hello There, we highly do not recommend using any 3rd Party Applications for our Technologies due to software incompatibilities that will result in some sort of feature loss. We recommend using the Amcrest Cloud App or the Amcrest View Pro App. Amcrest Team

Eric, It sounds like the camera isn't reaching the Router's broadcast. There is a good chance that the camera might not be a good fit for the existing area. Why don't you open up a service ticket by clicking on Smart Home Support and request a Smart Home Escalation Team Member. Also be sure...

Eric, Please click on this link for all of the articles having to do with the Doorbell installation and other issues that users have had. - https://support.amcrest.com/hc/en-us/sections/360011894691-Troubleshooting. No, it is not necessary to connect to an existing chime. Amcrest Team

It is highly recommended to use an Amcrest Chime Kit. It is not necessary to use a Chime Kit with the Doorbell Camera. Please click on this link for an overview on connecting an Amcrest Chime Kit. -...

Hello There, we apologize for your experience. Please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issues. Amcrest Team

Hello There, we apologize for your experience. Please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issues. Amcrest Team

You an use the Tiny Cam smart phone app and the Amcrest View Pro App. The only draw back will be some feature loss. Amcrest Team

Hello There, we apologize for your experience. Please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issues. Amcrest Team

Yes, the Amcrest View Pro App will act local and remote. Amcrest Team

Hello There, please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help offer some details on how to run the camera free from an internet connection. Amcrest Team

Hello There, TinyCam is not a recommended App to use for the Amcrest Technologies. We highly recommend using the Amcrest View Pro App for the Amcrest IP4M-1041 WiFi Camera. Amcrest Team

Hello There, in some cases we can identify an issue before the customer. In your case that is what happened. It was sent to you before it could be posted. Amcrest Team

Hello There, please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issues. Amcrest Team

Hello There, you can take a look into Blue Iris. Amcrest Team

Please click on this link for the camera's Technical Specifications. - Amcrest Team

It is not recommended but we have had some users try the Tiny Cam App. There may be limitations due to the software incompatibilities. Amcrest Team

We apologize for the experience. Please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issue. Amcrest Team

Hello There, please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issues. Amcrest Team

Hello There, we apologize for your experience. Please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issues. Amcrest Team

Hello There, I do apologize but we do not offer replacement parts at this time. Nor do we repair damaged equipment. Amcrest Team

Hello There, if the camera's mount is cracked please feel free to fill our our RMA form for a replacement by clicking on this link, Amcrest RMA Request Form. it is highly recommended to use a good robust POE Switch for the camera's Data and Power. Amcrest Team

Hello There, please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help possibly resolve your issues. Amcrest Team

Hello There, please feel free to email us back at escalation@amcrest.com. Here you will be assigned to an Escalation Team Member to help troubleshoot the camera. Amcrest Team

Yes, use the Axis Network IP. For whatever reasons this is the preferred setting for our Amcrest PTZ cameras in Blue Iris. Amcrest Team

In the Network IP use AXIS instead of Onvif. In many cases Blue Iris won't recognize our Onvif Protocols. Amcrest Team

Try going to Video in the Settings within Blue Iris. There will be a PTZ control in the Settings in Blue Iris. We have tested and confirmed this feature in our platforms here in Houston, Texas. (See Attached) Amcrest Team

Please click on this link for an overview on using Blue Iris with the Amcrest Technologies. - . Amcrest Team

Hello There, the Surveillance Pro that is posted on our Website is the most current version and does work with the Mac iOS Big Sur, however, if the machine is using an M1 Chip Set there could be some limitations. Please click on this link for where to give it a try...

Hello there, please click on this link to be guided to our Amcrest Forum. - Amcrest Forum - User Control Panel - Login. Amcrest Team