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  1. M

    NVR5232-EL crash during playback

    The firmware is from empiretech. The latest one available on his site. V4.005.0000000.0.R, Build Date: 2024-05-14 It seems to me that at the beginning of this discussion you advised me to use his version
  2. M

    NVR5232-EL crash during playback

    Well, the strange thing is that it really shows up randomly. Yesterday I played for about 2 hours without problems... first I only skipped 2 clips and the problem arose. I just noticed one more difference: when I use smartpss lite the system is not reachable from smartpss lite and dmss, but the...
  3. M

    NVR5232-EL crash during playback

    so there is apparently no solution?
  4. M

    NVR5232-EL crash during playback

    the error I get on smartpss lite is the following "Failed to start playback. Failed to call interface" (different from the one mentioned in that topic) I tried for about 1 hour to reproduce the same error on smartpss (normal version) but now it doesn't want to crash :)
  5. M

    Empiretech generic Firmware NVR5232-El problem

    checked. in the ivs search the time corresponds, in the quick search however it does not
  6. M

    NVR5232-EL crash during playback

    using smartpss I don't get that kind of error. maybe they will have updated it, I don't know exactly. I didn't read that post you linked (thank you so much!) as soon as the error occurs again I'll send you a screenshot
  7. M

    NVR5232-EL crash during playback

    Exact!! same exact problem. I would add that by pinging via cmd the NVR responds, so it is not the Ethernet interface that remains blocked (also because otherwise the NVR would no longer be able to continue recording) Furthermore, 90% of the time it remains inaccessible from smartpss and dmss...
  8. M

    NVR5232-EL crash during playback

    no. No lost recordings and everything continues to work
  9. M

    Empiretech generic Firmware NVR5232-El problem

    Hi everyone, I would like to report a small problem on the generic empiretech firmware for nvr5232-el "V4.005.0000000.0.R.240514" I'm not sure if it's still a beta version firmware but as I was advised in another post "NVR5232-EL crash during playback" I updated it It works regularly but in the...
  10. M

    NVR5232-EL crash during playback

    Hello everyone, I would like to share with you further discoveries I have made: I haven't reset the NVR or the HDD yet but I noticed something very interesting: 1) if I leave the live window open during the crash caused by playback, it will continue to work. It will only stop doing this when -...
  11. M

    NVR5232-EL crash during playback

    Another curiosity: why do you think that every time I log in with any account/device (whether web gui, smartpss or dmss), the account is displayed as double in online users? could it be a problem?
  12. M

    NVR5232-EL crash during playback

    Before proceeding with the reset, I would like to ask you something about these settings. I remember that during a "crash" by enabling private protocol the web gui became accessible again, but then unfortunately it no longer worked. What would this parameter be?
  13. M

    NVR5232-EL crash during playback

    Is it also worth resetting all cams to factory settings and formatting the hdd?
  14. M

    NVR5232-EL crash during playback

    I had already tried resetting everything to the factory settings but then I changed various parameters again: I will try again For now I have performed one more test.. I'm exporting a lot of clips from smartpss to see if the problem recurs, but it doesn't seem to.
  15. M

    NVR5232-EL crash during playback

    I think such a problem comes up in the log. my log is clean, no errors
  16. M

    NVR5232-EL crash during playback

    this is my config
  17. M

    NVR5232-EL crash during playback

    I did some tests assuming it's smartpss. Unfortunately the problem also occurs with smartpss lite version. I updated the firmware, with the latest one available on the empiretech website. I also tried viewing the CPU and memory usage data during playback, and as you can see from the photo...
  18. M

    NVR5232-EL crash during playback

    security- account lockout section -30 times, lock for 5 minutes
  19. M

    NVR5232-EL crash during playback

    For general information: even the thermal problem excluded. During playback this is the result
  20. M

    NVR5232-EL crash during playback

    but the log shows no errors. Furthermore, the fan doesn't even increase in speed. I also checked the bandwidth during playback, and I'd say that's not the problem!
  21. M

    NVR5232-EL crash during playback

    The only clue I found is in the log. At 23.13 I started the playbacl and it crashed. The problem was resolved at 23:29 when it says stop playback. It's as if it were actually stuck in playback.
  22. M

    NVR5232-EL crash during playback

    First I carried out about 20 minutes of testing playing from smartpss and at the same time also from dmss (assuming it was the NVR that was unable to support the two things), but the problem did not arise. Just now though, I opened the playback section in smartpss, selected an ivs event and it...
  23. M

    NVR5232-EL crash during playback

    I'm trying normal smartpss, not lite. But in any case the problem often occurs even when using only the web gui. Ps: no p2p, only local IP
  24. M

    NVR5232-EL crash during playback

    unfortunately no solution. I set all the cams to h264h as suggested but the problem always recurs.
  25. M

    NVR5232-EL crash during playback

    ok he just did it again. Here is the result: playback from the web gui does not work, and smartpss and dmss are inaccessible. However, I noticed that the problem corresponds to a Google Chrome crash, I try edge...
  26. M

    NVR5232-EL crash during playback

    now I'm redoing the first test, playback in web gui and live in dmss...now it's not blocking. It's all so strange!! Do you still recommend setting the cams to h264h?
  27. M

    NVR5232-EL crash during playback

    The local console is ALWAYS accessible, even during these "crash" moments. Sometimes it happens that the web page is also not reachable, but today it is accessible but during the crash the playback does not work
  28. M

    NVR5232-EL crash during playback

    I don't know what roi is, all cams are set to h265
  29. M

    NVR5232-EL crash during playback

    ok, but if it were to be like this technically the playback should stop and that's it. It's as if the NVR entered "protection" and then unlocked itself after a while
  30. M

    NVR5232-EL crash during playback

    well then I have a problem somewhere else. Do you recommend disabling substream recording?
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