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    Issue connecting remotely to WAN from APP on iOS, but can connect fine on browser

    Quick update. I did uninstall and reinstall the app, manually entering the credentials. Still could not get remote access to work- which I don't understand at all because the settings are exactly the same as in my remote laptop ui3 browser. In any event- I ended up restoring my phone from a...
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    Issue connecting remotely to WAN from APP on iOS, but can connect fine on browser

    Tony- I do plan to allocate some time and try to set up the VPN as suggested- though am still hoping to get a response from @Mike and get some remote support. I will try deleting and reinstalling the app as suggested in the meantime and will let you know how I make out Thanks very much
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    Issue connecting remotely to WAN from APP on iOS, but can connect fine on browser

    Can't quite figure this one out. This started yesterday when I noticed I had two icons for the Blueiris app on my Iphone. Have no idea why there were two. I was hoping that I could delete one, and be fine- but it took both out when I did that. I reinstalled the app, scanned the QR code in BI...
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    Blueiris setup with port forwarding issues- need some help

    As I research this a bit, I learned that my Linksys MR8300 Router has no built in VPN Client feature, ..."which means you cannot directly configure OpenVPN or other VPN protocols on the router itself." I further learned the following: 2. VPN passthrough: While the router doesn’t support...
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    Blueiris setup with port forwarding issues- need some help

    Thank you- this is precisely one, of a few reasons I could use some help on my configuration and setup. As I mentioned, I have two BI setups at different locations. One has about 8 cameras, the other 4. Both servers are exclusively used for BI. Sounds like I need to immediately configure my...
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    Blueiris setup with port forwarding issues- need some help

    I checked the ethernet adapter settings, and don't see anything related to static or dhcp at all, under any of the tabs. Looking under Network Adapters, Intel Ethernet Connection. There are 7 tabs- none of which have those settings, so gathering I'm in the wrong place- but see nowhere else in...
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    Blueiris setup with port forwarding issues- need some help

    In answer to the question of camera settings, they are each individually set to static. I checked my "Skip initial MAC, HTTP, DNS..." and all cameras were unchecked for that. I actually have two separate BI servers, each with it's own subscription. The server with the wifi usb adapter is in...
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    Blueiris setup with port forwarding issues- need some help

    I ll check that later today when I am home, thanks!
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    Blueiris setup with port forwarding issues- need some help

    Most of my cameras are wifi-I’ve just purchased 3 POEs. The POEs are connected to a powered switch which is connected to a wireless node on my Linksys mesh network. Not ideal- but I plan to bury an Ethernet cable from the router in the house to that location Honestly- don’t know if the wireless...
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    Blueiris setup with port forwarding issues- need some help

    It’s connected by a WiFi usb adapter
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    Blueiris setup with port forwarding issues- need some help

    No, they are all set to static
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    Blueiris setup with port forwarding issues- need some help

    Got it. I'm hoping to hear back from Mike or someone at the Store to buy some time to have someone help me configure everything correctly and optimize things. i know about enough to be dangerous. My system is functioning fine - locally and remotely- but isn't set up right. As I mentioned-...
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    Blueiris setup with port forwarding issues- need some help

    Thank you. I do have a subscription to a good VPN, so that is good advice. Now- just to set it up right!
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    Blueiris setup with port forwarding issues- need some help

    Thanks Tony
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    Blueiris setup with port forwarding issues- need some help

    I have been trying to get set up with a remote tech support session from the Store- but can never seem to get a confirmation or option to even put my credit card info in my reservation. I would love to find someone willing to remote in to my system and help me with some of my basic settings...
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    Why doesn't Blue Iris sell hourly consulting services?

    I too have had problems booking the service. Have tried no less than 6x and get the same message and confirmation email that you got, but no way to pay and no one follows up at the scheduled time. I am booked for today at 5:00 EST, but don't have confidence at all that anything will be...
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    Intermittent connection issues with some of my cameras in BI- though they remain constantly connected to native app

    Thanks for the replies- all make perfect sense. It is dawning on me that the issues arose more frequently since adding two new cameras (POE). Those cameras are powered by a powered switch but that switch is connected to a wifi extender node (Linksys mesh system). Even though the two cameras...
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    Intermittent connection issues with some of my cameras in BI- though they remain constantly connected to native app

    I'm running the latest BI software and have roughly 10 cameras connected and configured. The cameras are a mix of Foscam, AmCrest and Dahua, most are wifi with two new POE cameras just added. My issues are with four of the wifi cameras that sometimes lose connection and won't pick it back up...
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    Blue Iris Tools issue with weather overlay

    I uninstalled and reinstalled again (about the 5th time). Made sure all old directories and files were deleted as I was getting an error message during installation that another version of BIT was running. To my surprise, the fifth time was the charm and it is working now. Really don't know...
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    Blue Iris Tools issue with weather overlay

    I'm running two separate BI systems in two separate locations. For whatever reason, I cannot bet BI Tools (v 1.6) do display my weather location on one of my systems. I've tried several locations, including the one that works on my other system, but getting an error message and no data. I...
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    Trying to install BlueIris tools, install will not execute

    Thank you, you solved the mystery. The same zip file automatically installs the program on my Mac side, and it looked like it was all unpacked on the windows side, apparently it wasn't. I did successfully get it installed- so thanks again.
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    Trying to install BlueIris tools, install will not execute

    I'm posting in the main BI forum as the Tools forum seems to be for those who already have the program installed. I've tried repeatedly to install BIT, but get the below error message. Anti virus and firewall turned off- open to suggestions! Thanks
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    blueiris support

    Thanks for that info. There is no immediate rush on my part, and being a new father should take priority! I will just wait to hear from someone and book when it works. It was the payment issue that stumped me- just no option to pre-pay for the selected time slot. I think I read something that...
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    blueiris support

    I am trying to book a support session for Blueiris support. I have tried multiple times- and there is no payment option to book the services. Instead, I just get a "pending confirmation" message. Assumed that maybe once the appointment was confirmed that I'd get the option to pay, but that...
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