Recent content by varghesesa

It's an interesting use case but as Fenderman stated, it would only be a viable use case for an on-prem solution with much faster response times which we are not offering right now. -- Sam from Sentry

It is a misleading post by itself. Agreed. The context of that conversation was features coming out in 2020-Q1 so I may have meant the statement in those terms, can't remember. We have already slipped the 2020-Q1 release as we all know from other posts and the May release will not have...

Hey guys. Just jumped into IPCAMTALK today. Just to cool the flames, right now Sentry is still integrated to take only one frame per motion clip. Apologies if there was some misunderstanding from earlier/past posts. We understand all the limitations mentioned by VinAU regarding this first go...

Nothing to report right now. The above was a marketing campaign for small businesses who are worried due to the stay-at-home orders. -- Sam from Sentry

Sorry for the slow response via support. It's unacceptable and we are working to improve support. Glad to hear you are back up. -- Sam from Sentry

Answer 3. Whatever you purchased will be honored. You pay the difference for the new stuff. FYI, pricing is way more simple moving forward. $x per feature per camera. You pay for exactly what you want. The price is constantly debated so do not want to share now. 4.) I'm not quite sure why...

Just spoke to marketing. Apparently a campaign was run last year for 3-year subscriptions. The form to fill out to take advantage of the program had verbiage regarding consent. I guess it was not clear. Marketing made a note to provide more clarity in the future (maybe hit a consent button...

Apologies. The post was not clear. See above for clarity. A new Twitter post will be sent by marketing with more clarity as well. -- Support

There is some misunderstanding. If any legacy customers see value in the new stuff, you can try and buy like before (at different prices). However, we will maintain our commitments to anything that was purchased. So, for example, the 10-pack with person detection that expires in 2023 will be...

Hi Phil! Actually, we are probably going to miss the deadline. The BI Integration (fingers crossed) will be coming out June 1st. And correct, cloud solution still. Sam from Sentry

Standalone is consistently an internal debate. We are not ready to commit to an on-prem solution yet, but will provide updates if and when we choose to do so. -- Sam from Sentry

Hi Chris, The email has some ambiguity so apologies. Blue Iris was Sentry AI's first integration and our Blue Iris customers were our very first customers. We are very grateful and have no intentions of changing/or altering the policy for those customers (current subscription, add-ons...

We are taking more than one image to improve accuracy. -- Sam from Sentry

LOL! It's not just me here. However, we are in the process of improving the Customer Success department. -- Sam from Sentry

Sorry. I will take a look at the ticket today. Support tickets are handled by another team. -- Sam from Sentry