Recent content by Thanharossi

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    Cannot launch BI because of the blue iris user box

    Thanks :thumb: I found the thread now about it. I wasn't searching the correct thing and couldn't find it but now I have. Thanks again
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    Cannot launch BI because of the blue iris user box

    Ahhh right. :facepalm: yeah. I feel such a newb. Thanks a lot for this. I forgot I had a BI username and password. I never needed it until now. Sorry and thanks again.
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    Cannot launch BI because of the blue iris user box

    Hello. I done something silly. I noticed that there was a checkbox which stated something like "Require launch as admin prompt". I unchecked this box thinking that BI will stop throwing the admin user prompt everytime I launch it but it hasnt. Actually I now cannot even open BI because I get...
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    Lost Connection to Service and then client closes

    Hi @SouthernYankee . I still not heard back from support. But I managed to see this in the windows event log and wanted to run it past you in case anything jumps out at you? Thanks a lot for your time. Please let me know you if you have any suspicions. Many thanks
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    Lost Connection to Service and then client closes

    Thanks again for trying to help on this. I hope that support will reply to me soon. I will for sure let you know here if I hear anything back
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    Lost Connection to Service and then client closes

    Hi @SouthernYankee, I have just noticed the crash. Video recording on screen seems to have stopped at 20:03:04. I checked that time in the log file and there appears to be a lot of network interruptions. But I am wondering if it makes more sense to you then it does to me. Any further help you...
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    Lost Connection to Service and then client closes

    Sure. As soon as it crashes again I will for sure send another file. No these 2 are wired but they are disabled at the salon because its seems my network is not man enough to send out all that data without bringing down the wufi at the premise but thats a different problem which I would need...
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    Lost Connection to Service and then client closes

    Ah. My apologies. I was blinded by stupidity and didnt see it right next to the "open folder" button. But I did this time notice the checkbox "Log To File" was unchecked. I have checked this and now a log file is being written. might not be much in there as its only just started writing to it...
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    Lost Connection to Service and then client closes

    I followed your instructions and clicked "open folder" button. But it just opens up onto the root of "This Computer". I dont see any log files there. I dont understand. Is there any field where I need to set the log file path?
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    Lost Connection to Service and then client closes

    Thanks @th182 for topping up this thread with your experience. What you have described is what i too experience. Apart from the fact I do not know what time mine crashes like this. it must be overnight as I get up in the morning and notice the error and BI frozen. I havent had a chance in the...
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    Lost Connection to Service and then client closes

    Hi @SouthernYankee my apologies for the slow response. Its been a busy few days. Thanks again for your follow up reply. Please find attached the screenshots you asked for. However when I checked the log folder in c/blueiris/log, the folder was empty. There is no log file. Is this normal? I will...
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    Lost Connection to Service and then client closes

    Hello again @SouthernYankee. This is what I have done. I stopped BI running and I deleted everything in the BlueIris/db folder. I also deleted all video clips off my internal hard drive and also from the external hard drive. I then restarted and let it ran. Another thing I did was reduce the...
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    Lost Connection to Service and then client closes

    Thank you for the reply SouthernYankee. To answer your question, the F drive is an external USB drive that is 2TB in size. With regards to your suggestion, I will do that asap. I don't actually have anything worth keeping so I am even happy to delete all the actual video files as well as the...
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    Lost Connection to Service and then client closes

    Thanks Sebastian tombs. Yeah I did think that was weird. I dont remember seeing 2 instances either when I had this running on my laptop. Im not sure if its because when the client crashes, I reopen it which gives me the second instance. Thanks again for reply. Looking forward to seeing what...
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    Lost Connection to Service and then client closes

    Thanks for your reply SouthernYankee. Sorry for the delayed response. What is the significance of 1.5T? I have the space for it so i didnt think that was an issue but please correct me if im wrong so I can understand for the future. Please see attached the details you requested which I hope will...
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