Recent content by dstarr

Has anyone tried the newest firmware from the US page to see if the auto-tracking feature is in that firmware? The firmware is all the way on the bottom. https://www.hikvision.com/en/products/IP-Products/PTZ-Cameras/Pro-Series/ds-2de4a425iw-de-s6-/

I agree with you, however they just released a new firmware on the us site and was wondering if this breaks the auto-tracking feature. In the release notes, it doesn't say anything about removing this feature. The firmware is all the way on the bottom...

Have you tried the newest firmware from the US page to see if the auto-tracking feature is in that firmware? The firmware version is: V5.7.11_220905

Interesting how I just got an email after 10 days. He reset it and it now works again. It's not worth it to keep arguing this......

Obviously you are not a nice guy and don't care as your comments suggest above. I was looking for help on how to fix the problem and not advise on what my next VMS should be. If you didn't have a fix to my problem, then you shouldn't of replied. If you bought a car and the dealership refused...

I really don't understand your point. I purchased a product and extended support which i'm clearly not getting. Just because his product is cheaper then other VMS systems, it doesn't mean I shouldn't get the product that I paid for multiple times. I don't think anybody is arguing that he puts...

Buying another license is not a solution and is unacceptable. I have bought every version and support license from him. Like previously stated, I just bought the extended support 2 weeks ago. I understand a little backup, but 10 days is not acceptable.

I have been trying to get in touch with support for 10 days and no response. I have emailed support 4 times!! I need my license reactivated as I uninstalled BI4 and when installing it again it says I have to many licenses and that I need to purchase it again. I have been with Blue Iris from the...

That's what I thought, but I don't know which camera model to select?

Does anybody know if we can use any of the Hikvision Firmware on the 2mp camera? I remember reading somewhere that somebody did this and it worked. Thanks. Just to clarify: mine is the Hikvision Interface

Milkisbad, can you please send me your catalog on IP IR Ptz cameras? Thanks. Sent from my SM-P900 using Tapatalk

What model # is the camera that you are using?