Recent content by Cpjcutts

Did you get anywhere with this in the end?

Hi so I was having this issue. But just to check is it actually changing the resolution to 720? The issue I had was that I setup the intercom and indoor monitor no issues. Set the resolution to 1080p. But ehen it was connected to the NVR it kept changing to 720p after a period of time time. No...

We have only been waiting the best part of 4-5 years. Whats a bit longer hey poor really for a company like them

Unfortunately there is not much you can do. Its down to Hikvision to get some app developers that actually know what they are doing to resolve the issue. There are work arounds, but they are not ideal. As it stands the only option is change.to iphone. That said, I have been using the proconnect+...

Cant really see how it can be a samsung issue when every other company can have it working. Dont get me wrong, its definately samsung related as I have tested on other android devices with no problem. But all the other manufacturers like Ring, Eufy, swann, unifi and others work perfectly well...

That would be great, more information we can get together the better. Unfortunately Hikvision have a issue with dealing with consumers direct and put the problems on the distributors. So if you are out of any warranty then I doubt anyone will help. Poor service really

I should add, they do acknowledge the issue and agree they now know the problem exsists

This is still ongoing, I have been In contact with Hikvision UK for nearly a year now with various excuses from them. They started by denying an issues, then went on to they have found an issue which relates only to S10+ phones. As far as they where concered, if its working their end then its...

I should note, I am getting notifications for movement. The issue is purely receiving notifications when someone presses the intercom button or door bell. It works perfect on Apple phones and non Samsung phones. But Android 10 is a no play

I am having the exact same issues as you WieHebHet I have a customer that is going crazy about this and at first Hikvison denied ever being a problem, then despite what I was telling them previously they ket saying the Doze issue was fix (we no this is not correct) but since android 10, the...

So after months of headaches I managed to figure out the issue. Although solving the issue is still a mystery and an accident. So I had two problems first was the doorbell/intercom not ringing through to Hikconnect when someone pressed it. 2nd was although I was getting notifications for...

Good day everyone, I hope someone can help. I have this system all setup and running nicely. I am about to add the maglock at some point and already have the access cards and fobs ready to go. But that is another story. The issue I have is with Hikconnect app on a Samsung Galaxy s10+ running the...

Did you ever fix this issue? I have this on a galaxy s10+ I have a two station intercom system and when the phone is open and not locked then it works fine. As soon as it locks it fails. So pretty useless.

Never had that myself, has it been since a recent update or anything? One thing I would really like to do is be able to do is have the doorbell ring only once or twice on the outside without having to stop it using the app. Has anyone found a way of doing this please?

That's a good idea actually, I am currently looking at expanding on my system, so it is something I will look more into