Recent content by Compnor

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    Troubleshooting Push Notifications

    What I have noticed is that the "Use Legacy GCM" on the mobile device settings page has gone away since version 5.9.8.3 - and that my Android device now does receive push notifications, but that it will only "stack" 25 notifications, and then will stop at that point. Its probably something that...
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    The new updated android app has been pushed to the play store

    Thanks - I checked those settings and basically had the same as you but with 5 deleted categories. I ended up opening a ticket with support, and the issue is now resolved. Here is what worked to fix the issue: 1. Uninstall and reinstall the ap on the phone 2. Went in and deleted the phone that...
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    The new updated android app has been pushed to the play store

    I was wondering if anyone has had any issues with the alert sound associated to a push notification no longer correlating to what is set in the BI server? I typically rely on the push notification alert sound helping differentiate which camera has been triggered, but now it just plays a generic...
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    Extended Support - is it worth it?

    Hello All, This is my first post to this forum - so thank you for hearing me out. I have had a BI server for a number of years now going back to at least BI 3 if not 2. Anyway, when the extended support option became a thing, I decided I would try it out seeing as how I found that contacting...
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