- Mar 1, 2016
- 94
- 19
My Huisun PTZ V2 10x arrived yesterday. I thought I was ordering a model that had POE.
Camera I ordered: HS-SCB415IP-V10-E
Camera I was sent: DM-SCB415IP-V10
Link to page I ordered from: http://www.aliexpress.com/item/Coco-Bracket/1000001646111.html
It arrived and does not have POE. It also has issues with parking correctly after a power-cycle, but I understand from reading here this could be a power supply issue.
I have some 12V power supplies, 2 are rated for 1.5A but that are old so I'm hoping they are just not up to snuff and if I use a better power supply this issue will go away.
Any way I need your advice, Should I have received a POE camera or not?
Do I have standing to open a despute with aliexpress over this?
Emailed Candy and her response "Pls check with the link which ur order in Aliexpress ,it is not mention any POE ,Pls check . Thanks"
So I sent her a screen shot of the technical parameters section showing the part number and where it says POE - YES.
UPDATE: This is her response:
This is only the model name ,not means POE . If the model with POE ,we will show it in the title ,and in the SPC as following picture show .
--
--
So upon seeing this I went and looked at the other cams listed that do have POE in the title and looked how they were listed where she had circled. It looks exactly the same - see this link to a listing with POE: http://www.aliexpress.com/store/pro...IP-Bullet-PTZ-Camera/1248007_32655995265.html
Here is one with no mention of POE in the heading/description, no -E in the model number, and the most important detail, in technical paramiters right under the model number where my cam had POE - YES, this one has no mention of POE there: http://www.aliexpress.com/store/pro...82610.html?spm=2114.12010108.1000013.8.aus4Rs
I'd say at this point it is pretty obvious she is not going to bend on this so my only recourse if I want to push this is to open a depute. I am thinking I should test this cam with a better power supply to see if the power cycle parking issues go away. If not then the cam will need to be replaced as defective, if the parking issue goes away then I will have to decide if I want to dispute this or let them get away with playing it loose on their description that says "POE - YES" and sending me a cam with a totally different part number, then not wanting to acknowledge that and make good on it.
I do realize I did get a great deal but I also bought thinking I was getting POE regardless of how good a deal it was they need to send the model I ordered and make good on the product description if they are going to place POE - YES under technical parameters description.
So as it stands, I'll order a 12V 5A power supply from amazon with prime 2 day shipping it should arrive soon, then test the cam. If the power cycle parking issue goes away then I'll probably go ahead with the dispute. Let me know your thoughts and what you think, am I just being a bitch and should I just take what I got due to the cheap price or what?
Seeing the way this thing operates I am wishing I would have just waited another month or two, saved up and then spent 600+ on a dahua 20x PTZ.
nayr seems impressed with them and he seems to have enough experience to know.
Robert
Camera I ordered: HS-SCB415IP-V10-E
Camera I was sent: DM-SCB415IP-V10
Link to page I ordered from: http://www.aliexpress.com/item/Coco-Bracket/1000001646111.html
It arrived and does not have POE. It also has issues with parking correctly after a power-cycle, but I understand from reading here this could be a power supply issue.
I have some 12V power supplies, 2 are rated for 1.5A but that are old so I'm hoping they are just not up to snuff and if I use a better power supply this issue will go away.
Any way I need your advice, Should I have received a POE camera or not?
Do I have standing to open a despute with aliexpress over this?
Emailed Candy and her response "Pls check with the link which ur order in Aliexpress ,it is not mention any POE ,Pls check . Thanks"
So I sent her a screen shot of the technical parameters section showing the part number and where it says POE - YES.
UPDATE: This is her response:
This is only the model name ,not means POE . If the model with POE ,we will show it in the title ,and in the SPC as following picture show .
--
--
So upon seeing this I went and looked at the other cams listed that do have POE in the title and looked how they were listed where she had circled. It looks exactly the same - see this link to a listing with POE: http://www.aliexpress.com/store/pro...IP-Bullet-PTZ-Camera/1248007_32655995265.html
Here is one with no mention of POE in the heading/description, no -E in the model number, and the most important detail, in technical paramiters right under the model number where my cam had POE - YES, this one has no mention of POE there: http://www.aliexpress.com/store/pro...82610.html?spm=2114.12010108.1000013.8.aus4Rs
I'd say at this point it is pretty obvious she is not going to bend on this so my only recourse if I want to push this is to open a depute. I am thinking I should test this cam with a better power supply to see if the power cycle parking issues go away. If not then the cam will need to be replaced as defective, if the parking issue goes away then I will have to decide if I want to dispute this or let them get away with playing it loose on their description that says "POE - YES" and sending me a cam with a totally different part number, then not wanting to acknowledge that and make good on it.
I do realize I did get a great deal but I also bought thinking I was getting POE regardless of how good a deal it was they need to send the model I ordered and make good on the product description if they are going to place POE - YES under technical parameters description.
So as it stands, I'll order a 12V 5A power supply from amazon with prime 2 day shipping it should arrive soon, then test the cam. If the power cycle parking issue goes away then I'll probably go ahead with the dispute. Let me know your thoughts and what you think, am I just being a bitch and should I just take what I got due to the cheap price or what?
Seeing the way this thing operates I am wishing I would have just waited another month or two, saved up and then spent 600+ on a dahua 20x PTZ.
nayr seems impressed with them and he seems to have enough experience to know.
Robert
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