Unable to Connect Please Try Again Reason: Unable to reach server (mobile)

ruasonid

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Running BI 5.3.0.3 and have been receiving alerts to my mobile and able to access the camera and alerts from my mobile. Suddenly, I am still receiving alerts but unable to connect as per the subject line. I have not made any changes to the config in over a year. I have restarted the router and the BI machine. Any suggestions?

Edit: mobile app is version 3.0.25 - no changes since I installed it
 
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The Automation Guy

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Did your home public IP address change? Are you using some domain name forwarding service? Perhaps it isn't working correctly.
 

fenderman

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Running BI 5.3.0.3 and have been receiving alerts to my mobile and able to access the camera and alerts from my mobile. Suddenly, I am still receiving alerts but unable to connect as per the subject line. I have not made any changes to the config in over a year. I have restarted the router and the BI machine. Any suggestions?

Edit: mobile app is version 3.0.25 - no changes since I installed it
Make sure you run the latest update for the app released today.
 

luder888

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Glad I found this because I was going to post the same thing. Running version 4 server and last few days could not log in on my mobile even while on the same network. Updated with new version of mobile app and it's fixed.
 
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