Unable to access BI server from BI app (Android)

ruasonid

Getting the hang of it
Joined
Aug 21, 2017
Messages
102
Reaction score
15
Have been running BI for several months without any issues at all. Recently I found that I could not access the server via the BI app (on any phone).

Have rebooted the server and checked it is running - I'm able to remote in.

I'm only using it internally at the moment but I'm not able to refresh the external IP address using the button.

Any suggestions on how to proceed with troubleshooting please?
 

SouthernYankee

IPCT Contributor
Joined
Feb 15, 2018
Messages
5,170
Reaction score
5,320
Location
Houston Tx
1) Are you able access BI from the APP on your local home network on your phone ?
2) Are you able access BI from UI3 on your local home network from the phone ?
3) Are you running a fire wall or a virus software on the BI PC ?
4) What is the internal(local) URL you are using to assess BI ?
5) are you using two NICs in the bI machine ?
6) what is the internal IP address of your router ?
7) What is the internal IP address of the BI PC ?
 

ruasonid

Getting the hang of it
Joined
Aug 21, 2017
Messages
102
Reaction score
15
Thanks for your reply.

1) Are you able access BI from the APP on your local home network on your phone ? NO (none of 4 phones can reach it)
2) Are you able access BI from UI3 on your local home network from the phone ? NO (Haven't tried before since I can remote in from Windows PC. Using the same credentials via the Web on my PC I get the BI login screen but it rejects it saying no matching user/pw)
3) Are you running a fire wall or a virus software on the BI PC ? NO
4) What is the internal(local) URL you are using to assess BI ? 192.168.0.150:8181
5) are you using two NICs in the bI machine ? NO
6) what is the internal IP address of your router ? 192.168.0.1
7) What is the internal IP address of the BI PC ? 192.168.0.150
 

ruasonid

Getting the hang of it
Joined
Aug 21, 2017
Messages
102
Reaction score
15
I'm now able to access BI from the mobile app. I guess the BI server restart must have cleared the problem because nothing else changed.
 
Top