Hi and happy new year all!
One of my clients has a system consisting of 2 x NVRs and 1 x Access Controller (DS-K2606).
There is a single control PC running iVMS-4200, which I set up about 3 years ago, and haven't logged into for around 2 years (as I have not needed to add any new staff etc).
Upon going back today to try to access the Client software, it says "The user doesn't exist" for every username I try.
I have the username/password that I set it up with, but it is refusing it for some reason.
No one else has changed it / or even has access to the secure room where it's stored.
1) Is there any way I can look up the username? Just in case my record is incorrect?
Is it stored in a local database file anywhere, or would any of the log files contain the username?
I have searched but cannot find anything. I have a feeling my username (admin) is correct, but something has been corrupted perhaps?
2) Alternatively if I uninstall and reinstall the software, create a new account, and add the devices again, will the software download/syncronize the Access Control credential database from the DS-K2606?
I don't want to risk losing the database of staff keyfobs etc.
Thanks
One of my clients has a system consisting of 2 x NVRs and 1 x Access Controller (DS-K2606).
There is a single control PC running iVMS-4200, which I set up about 3 years ago, and haven't logged into for around 2 years (as I have not needed to add any new staff etc).
Upon going back today to try to access the Client software, it says "The user doesn't exist" for every username I try.
I have the username/password that I set it up with, but it is refusing it for some reason.
No one else has changed it / or even has access to the secure room where it's stored.
1) Is there any way I can look up the username? Just in case my record is incorrect?
Is it stored in a local database file anywhere, or would any of the log files contain the username?
I have searched but cannot find anything. I have a feeling my username (admin) is correct, but something has been corrupted perhaps?
2) Alternatively if I uninstall and reinstall the software, create a new account, and add the devices again, will the software download/syncronize the Access Control credential database from the DS-K2606?
I don't want to risk losing the database of staff keyfobs etc.
Thanks