I was surprised to log into HikVision's DDNS service Hik-Online.com to be presented with a notice indicating that HikVision would be terminating the service. They are switching to a new service, providing a cut over period. That I can live with. But what was more concerning is the replacement. So far, a mobile only application that isn't finding my installed devices. Do I have to go in and set up all my devices to the new site? It's all very confusing. As usual for HikVision, a poorly written Chinglish description and no supporting documentation to be found anywhere on the web. This is pretty much the last straw for me with HikVision and their convoluted support and documentation. All my devices are accessed remotely and at the moment, I see nothing in the new website Hik-Connect.com that will allow me to have PC based remote access to my cameras. The mobile app is asking me for the password to the Wi-Fi to which I am already connected. No thanks. Here's the web page when you log into HikVisions DDNS service:
"NOTICE
To Our Valued Customers,
HiDDNS (www.hik-online.com) is a Dynamic Domain Name Service provided by Hikvision to our customers for remote access demands during the past years. As the use base continues to grow, a new platform with enhanced supporting capacity is extremely expected. To meet this certain needs, Hikvision is now introducing a cloud-based service for extranet access called Hik-Connect, which integrates Dynamic Domain Name Service and alarm push notification service.
This means that the current HiDDNS (www.hik-online.com) is determined to discontinue providing the following services in designating steps.
Timeline Action Details
December 30th 2016 HiDDNS Web Portal (user account management system) will be closed. HiDDNS user account registration and login block.
Per device’s HiDDNS functionality is not affected. Users will continue to be able to access each device via domain URL or through iVMS-4200/iVMS-4500 client software.
February 16th 2017 New devices can no longer be registered using current HiDDNS platform. Previously registered devices will continue to function on HiDDNS platform.
Due to this change, all our customers using the HiDDNS service need to migrate to Hik-Connect. Alternatively, customers still have the option to use any other third-party DDNS, such as DynDNS, NO-IP and PeanutHull.
Hikvision will do its utmost to assist all customers to change smoothly to this service. Please feel free to contact our local technical support team or email support@hikvision.com for assistance. We do apologize for any inconvenience caused by this convert and thanks again for your continuous support!
Yours sincerely,
Hangzhou Hikvision Digital Technology Co., Ltd. with its subsidiarie"
"NOTICE
To Our Valued Customers,
HiDDNS (www.hik-online.com) is a Dynamic Domain Name Service provided by Hikvision to our customers for remote access demands during the past years. As the use base continues to grow, a new platform with enhanced supporting capacity is extremely expected. To meet this certain needs, Hikvision is now introducing a cloud-based service for extranet access called Hik-Connect, which integrates Dynamic Domain Name Service and alarm push notification service.
This means that the current HiDDNS (www.hik-online.com) is determined to discontinue providing the following services in designating steps.
Timeline Action Details
December 30th 2016 HiDDNS Web Portal (user account management system) will be closed. HiDDNS user account registration and login block.
Per device’s HiDDNS functionality is not affected. Users will continue to be able to access each device via domain URL or through iVMS-4200/iVMS-4500 client software.
February 16th 2017 New devices can no longer be registered using current HiDDNS platform. Previously registered devices will continue to function on HiDDNS platform.
Due to this change, all our customers using the HiDDNS service need to migrate to Hik-Connect. Alternatively, customers still have the option to use any other third-party DDNS, such as DynDNS, NO-IP and PeanutHull.
Hikvision will do its utmost to assist all customers to change smoothly to this service. Please feel free to contact our local technical support team or email support@hikvision.com for assistance. We do apologize for any inconvenience caused by this convert and thanks again for your continuous support!
Yours sincerely,
Hangzhou Hikvision Digital Technology Co., Ltd. with its subsidiarie"
