hikvision ds-kh9510 no video

[Aus_fas]

In door station doesn't show video when the button is pressed on the outdoor station. Just a blank screen with call accept , door unlock bottoms. I have press live view to activate and then the next time call comes in the video feed is enabled. This is very annoying. When the call is established first time why video doesn't come 7/10 times.

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[Aus_fas]

This what I see when call comes, most of the time instead of video stream from the outdoor station.
View attachment 96923

 

[NoFate]

strange, i have the same device, no issues here with it

 

[NoFate]

all firmware up to date? for outdoor and indoor?

 

[Aus_fas]

Yes, what firmware version does your have.
My vendor asked me not to install UK firmware.

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[user8963]

you have to reset both devices to factory and start from scratch......
this can happen if you update the firmware... not sure why, but i had it several times after up/downgrading

 

[Aus_fas]

you have to reset both devices to factory and start from scratch......
this can happen if you update the firmware... not sure why, but i had it several times after up/downgrading

I think reset has worked but then falls back to this intermittent behaviour of video and no video again.


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[Aus_fas]

all firmware up to date? for outdoor and indoor?

Can you please share firmware version for both indoor and outdoor and I'll see if that makes any difference

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[user8963]

what model of outdoor station
which firmware is now on both devices ?


where did you buy it from? why does your vendor say not to update firmware from UK portal ?
can you give region code?

if you see any WR or RR in your serial number, you can use uk portal

 

[Aus_fas]

what model of outdoor station
which firmware is now on both devices ?


where did you buy it from? why does your vendor say not to update firmware from UK portal ?
can you give region code?

if you see any WR or RR in your serial number, you can use uk portal

I'll share all that info tonight, thanks

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[NoFate]

i am running on 93xx : 2.1.22 build 210616
on ds-kd8003 2.2.45 build 210721 => this is a custom, but there is another 2.2.45 on uk portal
on submodules : 1.0.0 build 191213

 

[Aus_fas]

what model of outdoor station
which firmware is now on both devices ?


where did you buy it from? why does your vendor say not to update firmware from UK portal ?
can you give region code?

if you see any WR or RR in your serial number, you can use uk portal

From: Ali Express
Indoor station:
DS-KH9510-WTE1
S/N:has WR in it.
Firmware:V2.1.16 build 201223

From: Oz local
Outdoor station:
DS-KV8113-WME1(B)
S/N has RR in it.
Firmware: V2.1.5 build 201112
Encoding version: V4.0 build 181206

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[NoFate]

i have another outdoor station , so not the exact same setup

 

[user8963]

please post serial number which is in IVMS of both..
you can cut your real serial number ..

should look like this

DS-KH6320-WTE1/RR0120191117WR


after the 2 letters is your "real" serialnumber... please dont post it

 

[Aus_fas]

please post serial number which is in IVMS of both..
you can cut your real serial number ..

should look like this

DS-KH6320-WTE1/RR0120191117WR


after the 2 letters is your "real" serialnumber... please dont post it

DS-KV8113-WME1(B)0120201007RR
DS-KH9510-WTE10120201028WR

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[user8963]

these devices should be able to use uk/eu firmware...

i would use hikvision sdk to update the devices, but you can try it via interface... maybe it will not work.

Tutorial for Hikvision SDK:

Annke Firmware to Hikvision Firmware: HOW TO

Wanted to post this for anyone that wanted to switch to Hikvision firmware. ---CHANGING FIRMWARE WILL NOT ADD NEW FEATRUES.. these are coded separately from the firmware. If you don't already have smart events it will not add them.--- It may fix or enhance existing functions or even stability...

ipcamtalk.com

Outdoor station:

HIKVISION UK PORTAL

www.hikvisioneurope.com

indoor:

HIKVISION UK PORTAL

www.hikvisioneurope.com

you need both at newest, because there was a protocol change which may end in problems ...

after update reset both devices to factory and pair them again... you should be able to use the wizard on the indoor station to set up both devices...

 

[NoFate]

i have always used ivms, no issue when upgrading

 

[user8963]

i have always used ivms, no issue when upgrading

some devices dont want to accept firmwares... depends from which firmware you try to update and whats your region code is...

if your serial number looks like this

DS-KH6320-WTE1/EU0120191117WR

you will have no problems anyway.

i was a step away from killing these chinese goatfu** guys from hikvision support... i bought a value kit from an authorized seller... on these kits it seems that they dont use EU-region branded models... so the hiksupport claims that you are a fucker and bought it from aliexpress..

the politic of all this shit is so annoying. i will never ever will buy anything from hikvision (again) (only their intercom system, because they are best for the price) ... dahua from andy is so much better... absolute no problems..

 

[NoFate]

dahua seems nice indeed, next time

 

[Aus_fas]

dahua seems nice indeed, next time

I ditched two Dahua intercoms, though my NVR is Dahua

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