Hikvision Doorbell DS-KB8112-IM Issue: Can't get doorbell press alarms sent to multiple hik-connect accounts

[ultimz]

Hi,

I have the Hikvision Doorbell (DS-KB8112-IM) and running firmware V1.4.5_190219 (region code for my unit is WR). I do not have the indoor station.

I can successfully connect this unit to Hik-connect and when I press the doorbell button I receive the call on my phone with the Hik-connect app. I have shared the device with my wifes Hik-connect account and she can view the live feed and do almost everything besides receive the same call. It just doesn't ring on her device. I have logged in on my phone with her Hik-connect account and also do not get the call.

I have seen that the US firmware for this device is a bit newer (V1.4.6_190808) and includes a new feature of sending alarms to multiple locations (I think this is what I want) but when I update to this firmware the Hik-connect integration breaks and I also cannot edit certain configuration settings on the device like the network configuration (can't even edit it using SADP or iVMS tools):

When I'm on firmware V1.4.5_190219 (EU firmware - Link)


and on firmware V1.4.6_190808 (US firmware - Link)



Hoping someone else has experienced an issue like this? Hikvision support isn't helping much!

 

[ultimz]

Anyone?

 

[Vjaybang]

If you are in the UK or EU theres no point attempting to use the US firmware. I had this problem but the way I have it setup now seems to work. My wife and I both use the same account on our our individual phones and both get the notifications when doorbell is pressed. (android). I aslso created a seperate account which I added to my iPad. I then shared the device to that account and that also recieves the notifications now. Didnt work at first but I find this doorbell does have a few bugs. The main annoying thing for me is you cannot change the tone on the doorbell itself when the button is pressed, you have to put up with a 'call busy' type tone.

 

[Securame]

Calling to a shared Hik-connect account never worked for me with a DS-KB8112-IM. I kinda remember that I was told it might work using an indoor monitor, and then adding the monitor to the Hik-connect account and sharing the monitor.

I think I did not even try that, and I replaced it with a DS-KB8113-IM.

 

[ultimz]

Thanks Vjaybank and Securame

@Securame - is the DS-KB8113-IM better?

 

[Securame]

@Securame - is the DS-KB8113-IM better?

Yes, and no. It is 2MP, and it did solve the issue of calling to shared accounts; but the web interface is new, and the new web plugin messed up my IE access with older plugins, so now I can not use the computer I used to configure the DS-KB8113-IM unit to access other devices, which kinda sucks.

So I like the DS-KB8113-IM, but I also hate it

 

[ultimz]

Sounds like every other Hikvision product review

Will see if I can get my hands on 1 of them in South Africa

 

[Securame]

Sounds like every other Hikvision product review

You bet.

Just configure it from a virtual machine or something like that, do not install the plugin on a computer you care (I did with one of my main computers, I can not just wipe and reinstall Win10 because now I am unable to access Hikvision devices with IE).

Using firmware v2.2.12 build 201222 now, but it came with a previous version which also was not working fine.