Get error “Can not open video” when trying to save alerts

[vnr111]

hi,

I can’t seem to get the iOS app to save videos to my library. When I goto an alert, I see the video clip great, but when I try to save it I get “cannot open video”.

If I goto the live feed and click the video save button, nothing saves.

Any thoughts?

 

[fenderman]

View attachment 28050 View attachment 28049 hi,

I can’t seem to get the iOS app to save videos to my library. When I goto an alert, I see the video clip great, but when I try to save it I get “cannot open video”.

If I goto the live feed and click the video save button, nothing saves.

Any thoughts?

Are you able to view the video just not save it or are you unable to view it at all?

 

[vnr111]

Are you able to view the video just not save it or are you unable to view it at all?

I can view the clip fine when it’s streaming. Just can’t save it - that error comes as soon as I hit the clip button.

I can easily save photos so it’s not a permission issue.

 

[fenderman]

I can view the clip fine when it’s streaming. Just can’t save it - that error comes as soon as I hit the clip button.

I can easily save photos so it’s not a permission issue.

Are you recording to bvr or mp4?

 

[vnr111]

Are you recording to bvr or mp4?

bvr

 

[fenderman]

bvr

if you are already using the latest ios and server versions I would email support.
you can try reinstalling the mobile app to see if that helps.

 

[vnr111]

if you are already using the latest ios and server versions I would email support.
you can try reinstalling the mobile app to see if that helps.

Yes everything’s up to date. Even just tried a fresh iOS app install on my wife’s iPhone and same issue.

Will try support.

 

[fenderman]

Yes everything’s up to date. Even just tried a fresh iOS app install on my wife’s iPhone and same issue.

Will try support.

also, it looks like you are not using direct to disk for recording (otherwise the highlighting would not be recorded in the clip)...doing so will significantly reduce cpu consumption and remove the highlighting so that it does not prevent a good capture.

 

[supre]

Having the same problem now after installing version 5. Strange thing is it only comes with one camera. All other cams I can view the alert clip. Did you solved it and how?

 

[vnr111]

I just had to change all cams to H264 instead of 265. Then it worked.