door lock problem

Ceezyro

n3wb
Joined
Apr 10, 2021
Messages
2
Reaction score
0
Location
Belgium
So i have the VTO3211D-P2 and the VTH2421FB-P and somehow i can't unlock the door from the vth but i can unlock it with my phone with easyviewer pro. Any solutions? in the unlock logs i get the card unlock fail.
 
Last edited:

Ceezyro

n3wb
Joined
Apr 10, 2021
Messages
2
Reaction score
0
Location
Belgium
vth 4.500.0000000.7.R
vto 4.300.0000000.5.R
I can unlock it via that link
witch password do i need to check?

how do i check mcu version?
 

riogrande75

Pulling my weight
Joined
Oct 19, 2017
Messages
342
Reaction score
108
Location
AUSTRIA
On VTO it should be in webif just under der Softwareversion info in field "MCU Version Info".
On the VTH in settings / SW-Version.
Anyhow, I suggest to reset your VTH and configure your VTO again according to the manual. I'm pretty convinced that this will solve it.
 
Top