Can't get snapshot working anymore! (SOLVED)

Peter vB

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Hey guys, when I first installed my new IPcam I could get my snapshot working within a few minutes after install.
I use this address to reach the snapshot for my HDBW3449E-AS-NI:

It worked for 11 days on a row and then it stopped.
A few hours later I got it working again but then 1 or 2 days later it stopped.
Then I got it working for 1 minute and that was the last time I could use the snapshot url mentioned above.

I tried everything, resetting the device, installing again, set it back to factory settings, etc.
Everytning works except the snapshot.

My question:
  • is it possible that the snapshot function can get 'broken'?
  • Is it possible that the IPcam is broken?
  • Is it possible that the latest firmware is faulty?
  • Is the url I use for snapshot the right url for this camera?
  • is there an alternative snapshot url I can use?
I even attached my old Dahua IPcam and I got the snapshot working within a minute.
I even checked the settings and they are the same.

Anybody got an idea or advice for me?
Appreciate your replies!
 
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TonyR

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Is this issue you posted on 1/1/21 ? ==>> Now and then no snapshot IPC-HDBW3449E-AS-NI

If so, please try to avoid multiple threads of the same issue.

BTW, 1 minute uploads (FTP) seems like overkill, most weather sites I've used prefer not more often than 5 minutes; I use 10 on mine.
What happens if you :
  • Suspend your software temporarily from performing the upload to your weather service for maybe an hour.
  • Power cycle the camera and wait 10 minutes.
  • Then open a browser, such as Chrome, enter that URL and hit <enter>.
  • If you get a snapshot, wait 10 minutes and try again.
  • If successful, wait 5 minutes and try again.

BTW, not sure if placing user/pass into the URL at the beginning and at the end is necessary or even a good idea.
Both of these URLs works on my Dahua-built Amcrest IP2M-841:
 
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Peter vB

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Sorry for the extra thread Tony. I was indeed in doubt if I should put it in the old thread or make a new one.
But, thanks for your reply. I tried your url and that does work in my other software (where I check addresses).

I entered that in my weather application and it said "webcam url delivers no data".
But a few minutes later I tried again and suddenly it showed the checkmark and the address was accepted.

Not sure if this will keep working, but at least I now know that the double user/pass isn't neccessary and that the 'new' address is the right one.
Thanks a lot !!
 

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Peter vB

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Yes, the snapshot shows the current image.
So the trouble is not because of the cam, it must be in my upload server.
The snapshot is now 2688x1520 in size and I can't change that in the admin panel (it's greyed out).
Do you know if there's a way to use a smaller snapshot?

edit: the image of the snapshot is the same as the main stream.
I just set the main stream to 1280x720.
Waiting now if it will work again and stay working.
Will let you know.
 
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Peter vB

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Hey guys, just a quick follow-up about my snapshot problem.
I was 1 minute away from returning the cam to the IPcam-shop.
After consulting a lot of people on forums, the shop and even the programmer of my weather software I got the 100.000 dollar tip.

I did two things:
- I've set the interval on the menu camera - video --> snapshot to 1 second again
and the most important thing:
- I've set the "Delete old files" on the menu: System - Auto Maintain to 1 day

After this the snapshots were available each time they were requested.
The webcam image on my website is being updated every 5 minutes without any problem.
And every 5 minutes a snapshot is being uploaded to my server for creating a timelapse.

It's working now for 16 hours straight.
That's more than in the past 7 days together.
So I'm a happy camper again

/edit: 39 hours and still working fine :)
 
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