Blue Iris 5 crashes

[ipcamal]

Hello - My Blue Iris 5 started crashing. Did an update today, was working ok. Tried to add new camera and after reboot it crashes.

I can see it starting up, task manager then shows process as suspended

logs show:
2 1/19/2021 4:32:52.551 PM App Restarted after unexpected shutdown (1003/240)
0 1/19/2021 4:32:52.841 PM Server Started on port 8081
0 1/19/2021 4:32:52.863 PM footage Delete: nothing to do [2.49T/2.50T, 233.0G free]
0 1/19/2021 4:32:52.868 PM Stored Delete: nothing to do [0/336 hrs, 0/20.0G, 181.3G free]
0 1/19/2021 4:32:52.872 PM Alerts Delete: nothing to do [0/168 hrs, 0/1.00G, 181.3G free]
4 1/19/2021 4:32:52.876 PM Clips D:: 968, 2.49T/2.50T (+230.5G)
1 1/19/2021 4:32:52.879 PM App Don't forget to register your license on the Settings page!
4 1/19/2021 4:32:52.880 PM Clips C:: 0, 0/21.0G (+160.3G)
10 1/19/2021 4:32:52.922 PM local_console ::: Login


Any ideas?

 

[SouthernYankee]

1) Are you running the BI service ?
2) What information about the crash is in the windows event logs
3) What version of BI are you running ?

 

[ipcamal]

Not running it as a service.
version 5.3.8.7
Windows logs:
Faulting application name: BlueIris.exe, version: 5.3.8.7, time stamp: 0x60061a8f

Faulting module name: mfxplugin64_hw.dll, version: 3.11.5.20, time stamp: 0x55688af7

Exception code: 0xc0000005

Fault offset: 0x0000000000032a29

Faulting process id: 0x25f0

Faulting application start time: 0x01d6eeaaa2c0d463

Faulting application path: C:\Program Files\Blue Iris 5\BlueIris.exe

Faulting module path: C:\Program Files\Intel\Media SDK\mfxplugin64_hw.dll

Report Id: d60375fb-3798-4aed-b396-0713ed2ac169

Faulting package full name:

Faulting package-relative application ID:

 

[SouthernYankee]

Enabling H.265 hardware decode causes BI fault in module mfxplugin64_hw.dll

I reported this to BI support and haven't heard back yet, but I wanted to post here in case I'm missing something obvious or anyone else is getting tripped up by this. (it took some work to narrow it down). Intel hardware decode of h.265 streams appeared to be working in version 5.2.4.3 (and...

ipcamtalk.com

What is the intel CPU model ?
I recommend that you turn off hardware acceleration on all cameras in BI for a start ?

 

[ipcamal]

Yep that was it. Thank you. Disabled h.265 and it started working.