Alerts not showing up

pjban

n3wb
Joined
Dec 15, 2019
Messages
2
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Location
Amarillo, TX
Hello,
I've racked my brain and I'm sure it is something simple but 1 day last week all my alerts quit showing up on my BI iphone app so I went to the terminal where the software is installed and they are not showing up there either. They usually appear on the left side of the split screen. I see them in the Alert Folder but they are not showing up anywhere else.........what am I doing wrong?
Now, when one is triggered, it shows up on the left side of the screen plugged into the terminal but then it goes away, I raised the size limit on the thumbnail and the alerts are still not showing up. Any help would be appreciated.
 

badgenes

n3wb
Joined
Mar 31, 2020
Messages
17
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12
Location
san antonio, tx
I also have this issue, just started last week. Are you using Deepstack? I am and not sure if that's part of the issue however when I changed the settings for AI on my cameras to NOT remove cancelled Alerts from the timeline just now I am seeing Alert thumbnails.
 
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