Alerts Missing

Rhodesy

Getting the hang of it
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Hi Guys,

So I'm running BI with x4 Dahua cameras. System has been in and working ages.

Last night, I wanted to view alerts on camera 3.
I looked on the BI app, new alerts showed up as usual, but then the problem.

The alerts on camera 3 wont play, there is an initial image but it just wont play. Nor can I scroll back through any past alerts.

The other cameras play alerts fine.

So tried on the BI PC. It says file missing.

This just relates to camera 3. All others are fine.

Can anyone help as I am confused. I even uninstalled and re-installed that camera on BI but have the same issue with new alerts.
 

Rhodesy

Getting the hang of it
Joined
Mar 8, 2018
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Anyone got any ideas why files would be missing?
I never use the BI PC, it's a dedicated cctv pc.
 

fenderman

Staff member
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Mar 9, 2014
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Hi Guys,

So I'm running BI with x4 Dahua cameras. System has been in and working ages.

Last night, I wanted to view alerts on camera 3.
I looked on the BI app, new alerts showed up as usual, but then the problem.

The alerts on camera 3 wont play, there is an initial image but it just wont play. Nor can I scroll back through any past alerts.

The other cameras play alerts fine.

So tried on the BI PC. It says file missing.

This just relates to camera 3. All others are fine.

Can anyone help as I am confused. I even uninstalled and re-installed that camera on BI but have the same issue with new alerts.
alerts are not clips, they are pointers to clips..is the actually clip in the appropriate folder?
 
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