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I recently updated to 5.6.2.6 on 10/17/22, thought I had did the update before that one though. Ever since the update I am not showing any saved clips on the calendar on my mobile device and no clips show on the side bar clip screen. I raised my file limit size for new from 720ish to 1500 but...

I have version 4.8.4.4 and can not get the app to alert my phone if motion is detected. I've read upgrading is sometimes a pain, I am sure there is a cost as well. Opinions?

We recently had to get a new router/modem. Out of the 7 cameras 5 work but, even when I press the Find/Inspect button to look for available ip's nothing comes up even the ip's that are working. I went into my router and found all attached devices and pinged everyone that could possibly be a...

This red box all of a sudden appeared on my camera screen, what is it for?

just recently had to setup BI on a new pc and configure all my old settings on the cameras. We had an issue with a firewall for getting the app to work but fixed that, now the only other issue is, BI is only keeping a days worth of video clips. I checked in the files on the drive it is being...

I’ve read the recommended hardware for pc’s, I just want to double check I’m covered if I purchase this pc. Currently running 8 cameras and my last hard drive burnt up cpu running real high even after doing some of the cpu saving functions. This is a description of the new pc

I recently added 2 Dahua cameras to my BI software, I now have 8 cameras. Before I was running 6 and only was running 30-50% cpu now BI is showing high 90's% cpu. Is it a PC problem or a setting I can change? All cameras are set to "direct to disc".

ok i have looked at the cliff notes and I guess I'm not as tech savvy as i thought. I received my dahua cameras and logged in and reset the ip address and I can find it in BI but i have no picture the screen just says no signal. On the browser side when i log in to the web service app the...

I am looking for a good poe camera, doesnt need to be the top of the line. I've had to replace a few GW cameras and have replaced them with the Sharx (they have been pretty good). I bought one Hykamic and just cant seem to get it working. Any suggestions, I'm running BI and one of the cameras...

I am looking for a good poe camera, doesnt need to be the top of the line. I've had to replace a few GW cameras and have replaced them with the Sharx (they have been pretty good). I bought one Hykamic and just cant seem to get it working. Any suggestions, I'm running BI and one of the cameras...

I am having trouble installing a new camera. The port used to work but, now when I plug the new camera in I can not find the ip address to connect. When I go into ip config and click on camera discovery none of the ip's from the cameras are coming up? I've tried switching cables to no luck...

I always have trouble with my ip addresses changing when we lose power. Normally I can just go into camera settings -network config and then search for the camera ip. Most of the cameras show up but, I have one that the ip doesn't show. Both lights on the poe board going to the camera are lit...

How do I go about changing the time stamp that appears on the camera screen?

How can I set a static/fixed ip address for one of my cameras? It is a gw ip camera and I have 2 or 3 GW cameras but, only one keeps on changing IP address. Is there any quick fix for this? Thanks,

We had to get a new router and I cant seem to pull up the app anymore, it thought all my ip's were correct. Where is the best place to find the lan and wan ip's for log in? We have windows 10

I have a cam that just recently went to a grey screen and has RD: NO SIGNAL showing on my mobile screen. I tried unplugging and letting it sit for awhile then plugged it back in, still nothing. Help please?

My cameras will show a grey screen every now and then, no recordings happen when the screen goes grey. I usually just restart the camera and it works for a while. Anyone see this before?

My pc went dead one time and we thought the problem was the power supply, so we changed it out and it worked for one night. Then it went cuput again, push the power button and it would blink but then nothing. After a while the power button wouldn't even blink. Should I just purchase a whole...

Has anyone had any trouble running BI on a Mac? I am running BI on my MAC through a windows parrell program and having quite a few problems. The first is the cpu is running at 100% all the time and BI freezes and shut down a lot. The virtual environment also seems real slow, not sure if this...