Newbie in UK here. New home setup, POE and PTZ issues.

Hi all, please excuse the probably common questions.

I have a basic 4 port NVR, 1 camera and a 4 port POE switch. (They are a HiLook NVR-104MH-C/4P, a Hikvision IPC D150 H-M and a SecuriCam POE204D V5.) The camera is overlooking my motorcycle at the end of the garden connected through an external grade Cat5 cable in a conduit to socket 19 in a 24 port patch panel in the loft. The wiring has been tested and is good. I can see an image. The NVR and the 4 port POE switch are in the loft by the patch panel, both connected to a 24 port managed switch which is the centre of the house network, it connects everything. There is more stuff but irrelevant here. Image attached.

If I connect the camera via socket 19 to one of the POE ports on the NVR, AND I try to view the camera via the IP address of the NVR, I can see nothing. All four ports are showing as offline.

If I connect the camera via socket 19 to one of the POE ports on the 4 port POE switch, AND I try to view the camera via the IP address of the NVR, I can see the image. The other three ports are obviously offline.

Q. Why doesn't the NVR power the camera, or is it something else?

When I can see the image via the NVR I can't make the camera rotate. The message "The camera does not support the function" is displayed. This is a 2-axis camera not 3 so must be installed horizontally, but none of the axis's work. The seller also says... "This camera has POE and is plug and play with the HiLook NVRs ". Well, not for me.

Q. Any ideas what I need to learn to make PTZ work please?

Having looked at MANY youtube vids etc, they all show NVR 4.0 being used. It's got a different interface on this NVR.

Q. Is it just a price thing, the cheap NVR gets a cheap interface or can I upgrade to it?

Thanks for your help. I know I'll be asking more!

something obviously wrong here.

get rid of the patch panel.

holiday said:

something obviously wrong here.

get rid of the patch panel.

View attachment 89204

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Your red line to the PC, '1' is a duplicate of my black line just below it.
Your red line to the NVR, '2' is also a duplicate.
Your red line '1' from the POE to the switch is just the line you crossed out below.
Your red line '2' from the POE to the camera is the same as the dotted line above, it just weakens the cabling by having loose cables instead of terminated cables. And why would I get rid of the patch panel? It keeps the wiring secure and one can easily swap equipment if needed.
The dotted lines shows it could be either / or, not both connections at once.

The NVR is supposed to supply POE too. Question is why doesn't the camera work when plugged into it?

Thank you for taking some time to look.

ok obviously i have ocd and you are not trying to draw a single line diagram.

your camera IPC-D150H(-M) is not PTZ capable , so what makes you think that you can remotely ptz it ?

if connect to NVR POE , the NVR is in it's own world / private network and assigns it's own ip address to it.

try to access the camera via the nvr.. substream 1 for channel 1 , substream 2 for channel 2 .. and so on..

What is your IP config for your main network, NVR and cam? Have you set a static IP on the cam gui?

Muldoonsghost said:

If I connect the camera via socket 19 to one of the POE ports on the NVR, AND I try to view the camera via the IP address of the NVR, I can see nothing. All four ports are showing as offline.

Click to expand...

The camera either needs to have been reset to the 'Inactive' state so that on connecting the NVR 'Activates' it and configures the IP address, or the camera needs to have had the IP address preconfigured to match what the NVR PoE channel is set to connect to.
Usually for Hikvision NVRs this is in the 192.168.254.x range - though yours may differ,

In the NVR web GUI, you can see what IP addresses are configured for the camera under System | Camera Management.

Good evening.

Just a note to say thank you. I've not been looking at this forum since I last posted, work and other family issues have kept me focussed elsewhere so my apologies for not responding before now.

your camera IPC-D150H(-M) is not PTZ capable , so what makes you think that you can remotely ptz it ?

Click to expand...

Because I don't know enough, and when I (mis)read the specs when I bought it I thought it did. Hey ho, I've learnt a little more. If anyone is interested I now have the NVR working and it is recording the D150 without going through the 4 port switch, which is good. It may not be the Rolls Royce of cameras but it works well enough for me.

Now I have another camera that I want to connect to the NVR but I think it should have it's own thread for clarity.

Again thank you.

glad you got your cameras working.. the specs could be made clearer and you are not alone..
many people have misunderstood / misread the specs..

see example here:

holiday said:

something obviously wrong here.

get rid of the patch panel.

View attachment 89204

Click to expand...

FWIW - my patch panel worked for a PoE setup ...